Frequently Asked Questions
Everything you need to know about your Flakes beauty journey.
Are Flakes products cruelty-free and vegan?
Absolutely. We pride ourselves on being 100% cruelty-free and vegan. We never test on animals, and our formulas contain no animal-derived ingredients.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on your location and customs processing.
What is your return policy?
We want you to love your glow. If you are not satisfied, we offer a 30-day return policy for unopened or gently used products. Simply contact our support team to initiate a return.
Can I track my order?
Yes! Once your order ships, you will receive a confirmation email with a tracking number so you can follow your package right to your doorstep.
Are your products suitable for sensitive skin?
Yes, our products are formulated with clean ingredients and are dermatologist-tested. However, we always recommend doing a patch test on a small area of skin before full application.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Afterpay.